This Privacy Policy explains (effective from 17/10/2024)

• What information we collect

• How we use that information

• How we may share that information

• How we protect your information

• Your rights and choices

• How to contact us with questions about this Privacy Policy

This Privacy Policy applies to the information we collect on the website [gosteamireland.com] and other platforms associated with our services (collectively, the “Site”).

I. Information We Collect

a) Personal Information You Provide Us
We collect information that you voluntarily share with us when using our Site or contacting us directly. This may include:

• Contact Information: Your name, address, phone number, email address.

• Service Information: Details about your home or business, such as the number of rooms, appliances, and special instructions relevant to the services you request.

• Billing Information: Payment details such as credit or debit card numbers or payment platform details (e.g., PayPal).

• Ratings and Reviews: Feedback you provide about our services or service providers.

b) Information Collected Through Technology
We collect information using technologies like cookies, web beacons, and log files. This may include:

• IP Address: Information about your device and how you access our Site.

• Device Information: A unique device identifier, operating system, and browsing behavior.

• Cookies: To enhance user experience and personalize content. More information is provided in our [Cookie Policy].

• Analytics: Data regarding the pages you visit, the time spent on the site, and interactions with content.

c) Information From Third Parties
We may receive information about you from third-party services like social networks, advertising platforms, or payment processors, as part of providing services, processing transactions, or marketing campaigns.

II. How We Use the Information We Collect

We use the information we collect to:

• Provide, manage, and improve our services.

• Process bookings and payments.

• Communicate with you about your bookings, cancellations, and updates.

• Improve customer support and troubleshooting.

• Send marketing and promotional content (only if you have opted in).

• Conduct surveys and analysis to enhance user experience.

• Comply with legal obligations and protect the rights and safety of our users.

III. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: To facilitate the services you request, we share relevant details (e.g., address, service instructions) with our service professionals.

• Third-Party Vendors: We use third-party companies to process payments, conduct analytics, and deliver email communications. For example, payment processors (such as [Wix Payments, PayPal]) handle your payment securely.

• Affiliates: We may share your information with our affiliates for internal business purposes, such as customer support and marketing.

• Legal Compliance: We may disclose your information when required by law, to enforce our policies, or to protect our rights, property, or safety, as well as that of our users or others.

• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the successor entity.

IV. Data Retention

We retain your personal information only as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. Backup databases containing your personal data are deleted after 13 months.

V. Your Rights and Choices

Under applicable data protection laws, including the GDPR, you have the following rights:

• Access: You have the right to request access to the personal data we hold about you.

• Correction: You can request that any incomplete or inaccurate data we hold about you be corrected.

• Deletion: You can ask us to delete your personal data under certain circumstances.

• Data Portability: You have the right to request the transfer of your data to another service provider.

• Withdraw Consent: You can withdraw your consent to the processing of your data at any time (e.g., for marketing purposes).

To exercise your rights, please contact us at [info@gosteamireland.com].

VI. Cookies and Tracking Technologies

We use cookies and similar technologies to provide you with an enhanced user experience. You can set your browser to refuse cookies, but some features of our Site may not function properly without them. For more details, see our [Cookie Policy].

VII. Data Transfers

We may transfer your data outside the European Economic Area (EEA) for processing (e.g., to third-party vendors based in other countries). When transferring your data internationally, we take steps to ensure it is protected, such as implementing the EU-U.S. Data Privacy Framework for transfers to the United States.

VIII. How We Protect Your Information

We take the security of your data seriously. We have implemented administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of your data. This includes using encryption (TLS) for payment processing and securing our databases.

While we work to protect your personal data, no security measure is perfect, and we cannot guarantee absolute security.

IX. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe we have collected such information, please contact us so that we can delete it.

X. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. If changes are significant, we will notify you by email or a prominent notice on our Site.

XI. How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [info@gosteamireland.com]
Mailing Address:
Go Steam
88 Renville Village,
Oranmore, Co. Galway, H91 AV2X,
Ireland